How to Retrieve Paid Invoice / Payment Receipt from Jambonz Portal?

General
1

I would like to check how I can retrieve/download a paid invoice or payment receipt from the Jambonz portal for payments that have already been made. I couldn’t find the option in the portal.

I tried to access via Stripe billing portal billing.stripe.com/p/login/eVqdR8gwT5sO6f19HubbG00. However, I have not received any email after attempting access.

Appreciate your guidance. Thank you.

Thanks.

2

Hi, could anyone kindly assist on this matter? I have been trying to contact support via support@jambonz.org since 20 April 2026, but unfortunately I have not received any response yet. Appreciate any guidance or assistance. Thank you.

3

Hi,

Looking at the support tickets I believe this has now been resolved?

4

Hi Sam,

I have not yet received a response regarding my previous question and email, and the matter is still pending.

Could you kindly advise on how to retrieve or download a paid invoice or payment receipt from the Jambonz portal for payments that have already been made?

5

Hi Sam,

I have not yet received a response regarding my previous question and email, and the matter is still pending.

Could you kindly advise on how to retrieve or download a paid invoice or payment receipt from the Jambonz portal for payments that have already been made?

6

@tiraci89 Sorry for the confusion I saw another support ticket for downloading invoices from a similar username.

I don’t see any record of your ticket from the 20th April, could you send a new email with the account name (email address) and we can manage it via the ticket process.

8

Hi Sam, in fact, I have sent 5 emails previously but did not receive any response. I have just sent another email to support@jambonz.org today at 9:18 AM (GMT+8).

We would appreciate it if your team could respond as soon as possible. Thank you!

9

Hi @tiraci89

I’ve just created a ticket in the system using this email address, please let me know if you receive it.

Sam

10

Hi @SamMachin

I received this new ticket via email on 21 May 2026; however, there has been no update from your team since then.

This is a relatively urgent request for the paid invoice/receipt, and we would greatly appreciate your prompt assistance in providing the latest status at your earliest convenience.